Consumer Amalungelo kwi-Brazil kuphela acquired ukubonakala emva kokuba umgaqo-Siseko ka, onoxanduva reestablishing lwentando yesininzi kweli lizwe emva elide dictatorshipEmva KWETHU imodeli, Urhulumente ekhutshwe Umthengi nkqo ekukhuseleni ilungelo Ikhowudi ngowe, umthetho abaya ukulungiselela zonke imigaqo ukukhusela abasebenzisi bamanzi. Kanjalo, Ikhowudi weza nengqeqesho i-ubudlelwane phakathi noxanduva phakathi bamatyala kwaye abasebenzisi bamanzi, ukuseka imigangatho ukuziphatha, imiqathango kunye izohlwayo. I-Isijapani Consumer Nkqo Ekukhuseleni Ilungelo Ikhowudi (Federal Umthetho.) banako kuba summarized ngendlela elandelayo ishumi amanqaku: Ebomini Impilo umyalelo wokhuselo: Phambi bathengise, bamatyala kufuneka lumkisa zabo kubathengi malunga kunokwenzeka imingcipheko a omiselwe imveliso okanye inkonzo ingakunika.
Imfundo kuba lwamanzi: Kubathengi banelungelo kunikwa efanelekileyo uhlengahlengiso malunga sanele ukusebenzisa iimveliso neenkonzo.
Inkululeko oyikhethileyo: Kubathengi banelungelo khetha iimveliso neenkonzo ukuba ngcono zalisa iimfuno zabo. Ulwazi: Yonke imveliso kufuneka azise cacisa ulwazi malunga yayo isixa-mali, ubude, ukwakhiwa, ixabiso, kunokwenzeka imingcipheko kunye njani ukuba uyisebenzise. Abasebenzisi bamanzi kanjalo kuba ilungelo ukwazi yonke inkcukacha malunga zabo ukuthengwa kweenkonzo. Umyalelo wokhuselo ngokuchasene olahlekisayo okanye abusive advertisement: Kubathengi banelungelo imfuneko yonke into wathenjiswa kwi-yongeza. Ukuba oko kwaba kwapapashwa akazange complied, ngoko ke kubathengi kuba ilungelo lokurhoxisa ukuthenga kwaye ingaba imali yabo emva. Olahlekisayo okanye abusive advertisements ezicingelwa a ulwaphulo-mthetho ngokunxulumene Ikhowudi (aph.). Contractual umyalelo wokhuselo: Ikhowudi kuyakhusela kubathengi kwimeko non ukwaneliseka ka-isivumelwano mimiselo okanye xa imiqathango ingaba ukonakaliswa kubo. Ukuzikhusela kumabango: Xa yonakele, kubathengi banelungelo kuba indemnified ngalowo zithengiswe imveliso okanye linike inkonzo, kuquka kwendlela umonakalo.
Ukufikelela Ubulungisa: umthengi abantliziyo amalungelo baba violated unako isibheno ukuba inkundla kwaye ucele umgwebi ukunyanzela wekhredithi ukuba siyabahlonela amalungelo ayo.
Facilitation yamalungelo nkqo ekukhuseleni ilungelo: umzekelo ingaba ukuphendulela ye-mthwalo ye-ubungqina.
Oku kuthetha ukuba kuya kuba wekhredithi enye obliged ukuzisa ubungqina bokuba ukho babemsulwa, hayi umthengi kuza kufuneka kuvavanya ukuba wekhredithi unetyala. Umgangatho i-Public Services: Kukho imigaqo langoku kwi-Code qinisekisa ukuba umgangatho kwi-i-public services, ngokunjalo elungileyo umthengi inkonzo yi-wonke amaziko okanye concessionary iinkampani abo iinkonzo. Ekudalweni kuqala Procuradoria de Proteção e Defesa ingaba Consumidor-ofisi wathabatha indawo nkqu phambi kokuba Umthengi nkqo ekukhuseleni ilungelo Ikhowudi promulgation. Wokuqala Procon yamiselwa kwisteyti São Paulo, ngowe, kodwa kwesi senzo waba ikhutshelwe yi-ezinye Isijapani states emva mazwi. Zonke Isijapani urhulumente capitals kufuneka, ubuncinane omnye Procon-ofisi. Procon sinoxanduva ukuba isikhokelo kubathengi zabo izikhalazo, nika ulwazi malunga kokwabo amalungelo kwaye uqinisekise lwamanzi ubudlelwane phakathi. Nangona kubalulekile kwiziko likarhulumente, kamasipala oorhulumente unako bamisa Procon phantsi zabo umyalelo. Procon uya kufumanisa kunye neminye imiba kwi kwiindawo ezidweliswe ngasentla: I-National Consumer nkqo ekukhuseleni ilungelo-Nkqubo ngu coordinated yi-Consumer kwaye umyalelo wokhuselo nkqo ekukhuseleni ilungelo Isebe (DPDC) subordinated kwi iqumrhu lolawulo Yezoqoqosho Umthetho Kubulungiseleli Lobulungisa. Abasebenzisi bamanzi unako ukubala nge, zintathu yezigidi inkonzo stations kulo lonke ilizwe. Amaziko eliphathiswe consumer amalungelo kwi-Brazil zezi:)Qhagamshelana wekhredithi: phantse zonke iinkampani kuba zabo Serviço de Atendimento ao Consumidor, SAC (Umthengi Inkonzo). Ungafumana inombolo yomnxeba kwi imveliso packaging Ngexesha complaining, umxelele yonke inkcukacha into eyenzekileyo, oku kuya kukunceda isombulula ingxaki yakho. Gcina ezithengiweyo ezirhafelwayo, umamkeli, isiqinisekiso, isiqinisekiso, isivumelwano, okanye naliphi na amaxwebhu ungaya njengokuba ubungqina. Kuyenzeka ukuba nokukhalaza kuphela kunye abanye khetha koxwebhu ukuba kuvavanya ukuthenga. Emva complaining, gcina ubungqina ukuba ufuna complained, njenge umthetho inani umzekelo. Ungalibali bhala phantsi igama kwaye umsebenzi we-abasebenzi abo apho kuwe.)Yiya kwi-Consumer nkqo ekukhuseleni ilungelo iziko: ukuba akubanga kunokwenzeka ukusombulula ingxaki ngqo kunye wekhredithi, ngoko ke kufuneka ukuya wobulali Procon-ofisi, bephethe amaxwebhu wakho, wekhredithi ke ulwazi kwaye ubungqina yokuthenga. Apho, uza kufumana i-ingcebiso kwi ntoni ukwenza elandelayo.)Ukuqhubeka umthetho: ukuba Procon ayikwazanga intermediate isivumelwano phakathi umthengi kwaye wekhredithi, ngoko ke umthengi kuza kufuneka phinda ukuya Ngokobulungisa. I-lawsuit kungenziwa kuphela okanye kwiqela, ngokuxhomekeke kwiimeko ezithile. Wokuqala intshukumo ngu ukufumana a lawyer, ngoko ke wabanyula inkundla Xa ke iza consumer amalungelo, Isijapani Ubulungisa tends ukuba abe ecothayo, ngoko ke eyona ndlela ingcono ingu ukucwangcisa kwisivumelwano kunye wekhredithi. Kodwa kunjalo, kuphela xa olu khetho viable, njengoko kukho iimeko ukuba kuphela ingaba isonjululwe kwi-wenkundla, ngenxa yayo seriousness.
